This Privacy Policy explains how Living Wood Furniture (“Company”, “we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit our showroom, use our website, or interact with us through phone, WhatsApp, social media, or other channels. 
By accessing our website, visiting our showroom, or providing your information to us, you agree to the practices described in this Privacy Policy, as updated from time to time in accordance with applicable Indian laws including the Digital Personal Data Protection Act 2023 and DPDP Rules 2025. 
1. Information we collect 
We may collect the following types of personal information from you: 
    •    Basic contact details: name, mobile number, email address, billing/shipping address. 
    •    Transaction details: products purchased, invoice details, amount paid, payment mode, order history. 
    •    Communication  enquiries over phone/WhatsApp, messages via website forms or social media, feedback and reviews. 
    •    Website usage data (if you have a site): IP address, browser type, pages visited, time spent, and cookies or similar technologies as allowed by your browser settings. 
2. How we collect information 
We collect information about you in the following ways: 
    •    Directly from you when you visit our showroom, fill out enquiry/booking forms, place an order, or communicate with us by phone, email, WhatsApp, or social media. 
    •    Through our website when you submit online forms, request a callback, subscribe to updates, or browse our pages (cookies and analytics tools). 
    •    From third-party service providers such as payment gateways, logistics partners, or advertising platforms, where permitted by law and their own policies. 
3. Purpose of collecting and using your data 
Your personal data is collected and processed only for specific, clear, and lawful purposes, including: 
    •    To process your enquiries, prepare quotations, confirm orders, and deliver products or services you request. 
    •    To generate invoices, maintain accounts, and comply with tax or legal requirements. 
    •    To communicate order status, delivery updates, installation schedules, and after-sales support. 
    •    To improve our products, showroom experience, website content, and customer service based on your feedback and usage patterns. 
    •    To send you information about new products, offers, or promotions, only with your consent and with an easy option to opt out. 
4. Legal basis and consent 
Where required, we rely on your consent to collect and process your personal data, which you provide when you fill forms, share details, or continue using our services. 
You have the right to withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, which may affect our ability to provide certain services. 
5. Cookies and online tracking (for website) 
Our website may use cookies and similar technologies to enhance your browsing experience, remember your preferences, and understand how visitors use our site. 
You can control or disable cookies through your browser settings; however, certain features of the website may not function properly if cookies are disabled. 
6. How we share your information 
We do not sell or rent your personal information to third parties. 
We may share your information only with: 
    •    Delivery and logistics partners to deliver products to your address. 
    •    Payment gateway and banking partners to process secure payments. 
    •    IT, marketing, or service providers who assist us in operating our website, sending communications, or supporting our business, under confidentiality and data protection obligations. 
    •    Government authorities, regulators, or law enforcement, when required to comply with applicable laws or legal processes. 
7. Data storage, security, and retention 
Your personal data is stored on secure systems located in India or permitted locations, with appropriate technical and organizational safeguards to protect against unauthorized access, loss, or misuse. 
We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy or as required by law, and will delete or anonymize data that is no longer needed, in line with DPDP rules on data minimization and retention. 
8. Your rights over your personal data 
Subject to applicable law, you may have the following rights regarding your personal  
    •    Right to access: Ask what personal data we hold about you and obtain a copy. 
    •    Right to correction: Request correction or updating of inaccurate or incomplete information. 
    •    Right to withdrawal of consent: Withdraw consent for processing where consent is the legal basis. 
    •    Right to erasure and restriction: Request deletion or restriction of processing in certain circumstances, as permitted by law. 
To exercise these rights, you can contact us using the details provided in the “Contact us” section below, and we will respond within a reasonable time as required under DPDP Rules 2025. 
9. Data of children 
We do not knowingly collect personal data directly from children below the age specified under Indian data protection law without verifiable consent of a parent or lawful guardian. 
If you believe that a child has provided us data without appropriate consent, please contact us so we can take necessary steps to delete or secure such information. 
10. Third‑party links and services 
Our website or communications may contain links to third‑party websites (for example, payment gateways, social media, or partner sites) that are not operated by us. 
We are not responsible for the privacy practices or content of such third‑party sites and encourage you to review their privacy policies before providing any personal information. 
11. Updates to this Privacy Policy 
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. 
The updated version will be posted on our website or made available at our showroom, with a revised “Last updated” date, and your continued use of our services after such changes will constitute your acceptance of the updated Policy. 
12. Contact us and grievance redressal 
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at: 
“Living Wood Furniture, Bengaluru – Showroom Address, Phone/WhatsApp: Number, Email: Email ID” 
In accordance with Indian data protection requirements, you may also write to our designated grievance contact, who will endeavour to resolve your concerns within the timelines prescribed by law. 
You can now:
    •    Replace the placeholders (address, phone, email, grievance officer name) with your actual Living Wood details and paste this on your website. 
    •    Take a print of this text for keeping at your showroom along with your Terms & Conditions for customers who share their contact details.